Shipping policy

Shipping Policy

Effective when published. This version applies to orders placed on or after publication; earlier orders remain subject to the terms applicable when they were placed and applicable law.

Where we ship

We currently ship to eligible physical street addresses in the contiguous 48 United States and Washington, DC, where the specific product may lawfully be supplied and our carrier and payment provider permit fulfillment. We do not currently ship internationally, to US territories, Alaska, Hawaii, PO boxes, or APO/FPO/DPO addresses. An address or product may be unavailable even within an otherwise supported area. Available shipping options appear at checkout.

Processing time

In-stock orders are normally handed to the carrier within 1–2 business days after we receive payment and the information needed to fulfill the order. Business days are Monday through Friday, excluding US federal holidays, using Pacific Time. Orders received on a weekend or holiday enter processing on the next business day. Processing time is separate from carrier transit time.

An order confirmation acknowledges receipt; a shipping label alone does not mean a package has shipped. Shipment occurs when the carrier takes physical possession. If an address, payment, eligibility, or availability issue prevents timely shipment, we will notify you rather than silently extend the processing period.

Shipping charges and delivery estimates

Shipping charges and available services are displayed at checkout before payment. We do not add undisclosed shipping charges after you place an order. Carrier delivery dates are estimates unless a specific guaranteed service is expressly identified. Selecting a faster carrier service does not shorten order processing time. Contact us if a paid guaranteed service fails so we can review any applicable carrier remedy.

Tracking and delays

We send tracking information to the email address supplied with the order. If we cannot ship within the stated processing period, we will contact you by that deadline with a revised shipment date when available and the choice to accept the delay or cancel for a refund. Our practice is to request affirmative consent to a delay. If we do not receive that consent by the original shipment deadline, we cancel and refund the unshipped portion rather than hold payment indefinitely.

Address changes and cancellations

Review your address before payment. Email support@ethosbioscience.com as soon as an error is noticed. Requests received before carrier handoff will be handled under our Refunds, Returns & Cancellations Policy. Once handed to the carrier, an address correction or interception may not be possible. Any additional carrier charge requires your approval. We do not charge for correcting an error caused by us.

Missing, damaged, incorrect, or incomplete deliveries

Email support@ethosbioscience.com promptly with your order number, tracking number, affected product and size, and a description of the issue. For visible damage or incorrect or missing items, please contact us within 7 calendar days after delivery when reasonably possible. For a delivery scan without receipt, check with household members, your receiving department, and the carrier, and contact us promptly, ideally within 48 hours. These requested reporting periods help preserve evidence; they do not eliminate rights or remedies provided by law.

Keep the packaging, shipping label, and affected material for review. Photographs help, but do not open, prepare, or use material to obtain evidence. We investigate shipping problems and arrange an appropriate replacement or refund when we are responsible, when a covered loss is confirmed, or when required by law. A delivery scan alone does not automatically resolve a disputed delivery. You do not need to buy optional shipping protection to retain your legal rights.

Questions

Contact support@ethosbioscience.com. We aim to respond within 1 business day. Nothing in this policy limits rights that cannot lawfully be excluded.